NorthPoint Domain

Secure Messaging

Put Your Website to Work: Drive Traffic, Cut Costs, and Improve Patient Experience, Simultaneously

Scheduling appointments, sending reminders, receiving completed and legible patient paperwork, developing and executing patient feedback surveys — these tasks require inordinate amounts of time from your organization. Our online patient forms provide an efficient, affordable, and secure way for medical practices to communicate with patients while protecting health information. NorthPoint Domain's HIPAA-compliant electronic communication system will allow patients and others access to submit forms-based confidential information and inquiries to your organization 24 hours a day, seven days a week. Both standard and custom forms are available.

Typical uses of Secure Messaging include:

  • Reminders
  • Hospital pre-admission forms
  • New patient paperwork and medical history, including medications, problems, allergies, etc.
  • Post-discharge surveys and clinical questionnaires
  • Appointment requests
  • Refill requests
  • Medical records requests
  • Online referral forms
  • General questions or comments
  • Collecting patient testimonials
  • Sign-up for an event
  • Secure one-to-one communications

Functionality:

  • Workflow Engine: The product contains an automated workflow engine, which routes messages directly to the correct inbox.
  • Shared Inboxes: If multiple staff must manage the same incoming messages, the system can send messages to a shared inbox while maintaining a usage audit for each user.
  • Structured Data: All data, either clinical or administrative, are structured to ensure you collect the required information you need. Information is stored in our database as structured data elements to allow flexible reporting of all data fields.
  • Analytics: Patient data relative to both usage patterns and conversions rates (i.e, consumers who turn into new patients) is captured and recorded in all areas of the IQ360 solution. Using IQ360 secure messaging forms can help you track and record the success of your web platform and/or specific campaigns as well as your overall geographic footprint.

See how some of our clients have used our secure messaging forms:

The Cardiovascular Group
Vascular Institute of Georgia